MONEY BACK GUARANTEE
If our products do not meet your expectations, contact us within 14 days of purchase and we will refund the product purchase price, less any shipping charges. The 14-DAYS MONEY BACK GUARANTEE applies to all items, excluding custom made products and/or products that are subject to "final sales".
We give you an opportunity to replace the product and choose something else from our catalogue or to refund you the product purchase price (less any shipping price). We can reimburse the difference in price if your new chosen product costs less than the first purchase amount or we can ask for the balance, if the new products costs more than the first one bought.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
To return a product, first fill in the Return Form and contact firstname.lastname@example.org for a return authorisation. Products returned without authorisation will not be accepted and the purchase will not be refunded.
If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Customers are responsible for the return shipping cost of the product.