TERMS OF USE

1. GENERAL

The online store IRONSTAR and the website www.ironstar-fit.com are managed by the company ROLTIVO TRADE, which is the owner of the website. The website was created to inform the public about the company and its products. As a visitor to the website, we ask you to read all the contractual terms stated below, because by using this website and ordering a product, you, as the buyer, confirm that you have read, understood, and fully agree with the terms of use.

We strive to ensure customer satisfaction by providing accurate and up-to-date information about our offers, maintaining technical and legal security for our customers, protecting personal data, resolving any issues, misunderstandings, or complications promptly, and being available for additional explanations both before and after an order.

The company reserves the right to modify the website at any time and without prior notice, and does not assume responsibility for updating the website. The company may change the products, prices, or programs listed on this website. The use of the IRONSTAR brand (owned by ROLTIVO TRADE) is permitted only with prior written consent.

The buyer may be either a legal entity or a natural person, as indicated in the information provided during registration or when placing an order. Under these contractual terms, a consumer is defined as a natural person who acquires or uses products and services for purposes outside of their trade, business, or professional activity.

In preparing these General Terms and Conditions, we have taken into account the Consumer Protection Act, the Consumer Protection Against Unfair Commercial Practices Act, the Out-of-Court Settlement of Consumer Disputes Act, the Personal Data Protection Act, the Electronic Communications Act, and the General Data Protection Regulation (GDPR). In the event of any ambiguity or unregulated situations, the aforementioned provisions shall apply.

These Terms and Conditions define the operation of the online store, as well as the rights and obligations of both the user and the company. The buyer is informed about the Terms of Use and confirms their awareness and agreement upon placing an order. Customers may access the Terms and Conditions at any time on the website, and the email received by the customer after purchase constitutes the conclusion of the contract.

2. PRODUCT PRICE

The prices of products are listed on the website in EUR and include VAT. The prices are valid at the time of placing the order and have no prior validity. The offer remains valid until withdrawn. Discounts cannot be combined.

In the event that a pricing error occurs or if the price changes during the processing of an order, the company will give the buyer the option to cancel the purchase.

As all prices on our website include VAT, customers from outside the European Union (e.g., Switzerland or other countries) or legal entities are advised to contact our team to receive an individual quotation excluding VAT.

3. PAYMENT METHODS

The website offers the following payment methods:

Bank Transfer
Bank account: ROLTIVO TRADE, Žiga Bauer s.p.
IBAN: SI56 6100 0002 8719 331
SWIFT: HDELSI22 (Delavska hranilnica d.d.)
The online store IRONSTAR dispatches the order after receiving full payment.

PayPal
One of the safest online payment methods.

Credit Cards
Payments are processed through a secure payment gateway. This is one of the safest payment methods.

Payment with Klarna (available only for residents of Austria, Germany, the Netherlands, Finland, France, and Belgium) – in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the Klarna Pay Later payment option. Payment is made directly to Klarna. For more information, please refer to Klarna’s Terms of Use for your region:

Austria
Germany
Netherlands
Finland
France
Belgium

General information about Klarna can be found here . Your personal data will be processed by Klarna in accordance with applicable data protection laws and as described in Klarna's privacy policy.

4. DELIVERY TIME

At IRONSTAR we strive to ensure the fastest possible shipping time, which is approximately 1–20 business days after having received an order confirmation (unless stated otherwise in the product description). The stated delivery time applies to products with the status "In stock."

If a product is marked as "Not in stock" or "Pre-order," the customer can obtain information about the delivery time via email info@ironstar-fit.com. Orders for products that are not in stock can be placed if the customer agrees with the specified delivery time.

We reserve the right to extend the delivery time due to unexpected delays in the delivery of goods. ROLTIVO TRADE is under no circumstances responsible for any damage caused by longer delivery times or non-delivery of items that are not available in its own warehouse.

5. SHIPPING COST AND DELIVERY

The buyer is obliged to pay shipping costs for the purchase of products, except in cases where the products are marked "FREE SHIPPING." Those products are subject to specific discounts or promotional codes for free delivery, or the purchase is otherwise exempt from shipping fees (in which case it is the buyer's responsibility to indicate the eligibility for free shipping when placing the order).

After placing an order, the customer receives an email confirming the order, which includes a list of the ordered products, the total price, and the recipient’s address.

Packages are dispatched by the company from Monday to Friday. International shipping is also available, and shipping costs are calculated at checkout before completing the purchase. For additional information or for shipping costs of larger orders, please contact us at info@ironstar-fit.com, and our team will prepare an individual offer for your request.

Shipping costs are calculated according to the price list of the selected delivery service and are based on the total weight of the order.

  • For purchases over €3,995.00, delivery within Slovenia is free (orders are exempt from shipping costs, with the company reserving the right to exceptions).
  • For purchases over €4,995.00, delivery within Croatia is free (orders are exempt from shipping costs, with the company reserving the right to exceptions).
  • For purchases over €4,495.00, delivery to the following countries is free (orders are exempt from shipping costs, with the company reserving the right to exceptions): Austria, Czech Republic, Germany, Hungary, Italy, Slovakia, Belgium, The Netherlands, Poland, France.
  • For purchases over €4,495.00, delivery to Spain is free (orders are exempt from shipping costs, with the company reserving the right to exceptions).

Other countries are not included in this free shipping policy. The free shipping offer applies to online purchases only and is valid for the continental parts of the specified countries. Please note that this excludes islands and other areas that are not accessible directly by road.For more information on our shipping and delivery policies, or to receive a shipping estimate for other countries, please contact us at info@ironstar-fit.com.

Please note that orders from and deliveries to Switzerland may incur additional costs related to customs import duties and other fees. ROLTIVO TRADE is not responsible for these charges; they are the customer’s responsibility. As the prices on our website include VAT, customers from outside the European Union (e.g., Switzerland or other countries) or legal entities should contact our team to receive an individual quotation, which will exclude VAT. For more information, please reach out to us at info@ironstar-fit.com.

Shipping and delivery are carried out in cooperation with GLS, Post of Slovenia, Intereuropa, TNT/FedEx Express, DHL, DB Schenker, and our internal delivery service. In addition to delivery, it is possible to order installation of equipment—please contact us at info@ironstar-fit.com for installation services (currently available for Slovenia; contact us for more information regarding other countries).

ROLTIVO TRADE reserves the right to select an alternative delivery service if it can fulfill the order more efficiently. Under no circumstances shall ROLTIVO TRADE be liable for any damage to the product that may occur during delivery. In such cases, the buyer must assert any claims for damages directly with the delivery service.

It is also possible to pick up products in person if the customer chooses this option at the end of the purchasing process. Collection of products takes place at the warehouse of IRONSTAR, Vrhnika, Slovenia. All information regarding personal collection can be obtained by emailing info@ironstar-fit.com.

When the ordered goods are ready for collection, the buyer will be notified by email and/or by phone at the number provided during the order process. For personal collection, the buyer is required to pay in advance, as payment at the collection point is not possible, and must provide proof of payment at the time of collection.

If the customer refuses to accept a shipment for any reason, they must promptly notify ROLTIVO TRADE by sending an email to info@ironstar-fit.com, specifying the reason for the refusal or non-acceptance of the package. Only in this case is the customer entitled to a refund of the order amount, minus the cost of delivery in both directions. Failure to comply with this notification requirement releases ROLTIVO TRADE from any obligation to refund the order payment.

6. PLACING AN ORDER AND THE PURCHASE PROCEDURE

The buyer can place an order without registering on the website. The buyer has the right to review and correct the order before confirming the purchase. After confirmation, the buyer may still correct the order by contacting us via email, provided this is done before the order is shipped.

The buyer selects the desired item(s) and quantity, then clicks the "Add to Cart" button. For multiple products, the same process is repeated for each individual item. Once the buyer has finished selecting products, they can review their choices in the shopping cart. After checking, the buyer confirms the selection by clicking the "Finish Order" button, enters all required information, and selects the payment method. The order is completed by clicking the "Confirm Order" button.

After completing the order, the buyer receives an email and a message on the provided phone number. This allows the buyer to track the order and provides the right to cancel the order if any issues arise. Orders can be cancelled within 2 hours of placing the order by sending an email to info@ironstar-fit.com.

When cancelling via email, the message must include the following:

Subject: "Cancellation of Order" and the order number

Body:
a) Name of the product(s)
b) Name and surname of the buyer
c) Buyer’s address

7. RETURN POLICY / CONTRACT WITHDRAWAL

If the buyer does not cancel the order, it proceeds to further processing by the company. The seller then checks the availability of the ordered items, confirms or rejects the order, and notifies the buyer accordingly. When the order is shipped, the buyer is notified by email and provided with a tracking number.

If the products are in stock, the seller carefully packs the goods at the appropriate time and sends the package to the buyer's shipping address. Along with the ordered goods, the customer also receives assembly instructions. To promote environmentally friendly practices, the customer receives the original invoice via email to the address provided during the order process.

The purchase agreement between the seller and the buyer is confirmed at the moment the buyer confirms the order (the buyer receives a message with the status "Order Confirmed"). From this moment, all prices are fixed and binding for both the buyer and the seller. The purchase agreement itself is not stored by the company, but the traceability of orders completed via the "Confirm Order" button is retained.

The customer has the right—under distance and off-premises contracts—to withdraw from the contract within 14 days without providing any reason, in accordance with the Consumer Protection Act. Withdrawal from the contract or order is considered submitted upon sending a completed Contract Withdrawal Form within 14 days of receiving the shipment to info@ironstar-fit.com. This right of withdrawal applies only to consumers and does not apply to legal entities, in accordance with the Consumer Protection Act.

The buyer withdrawing from the contract must return the product along with the Contract Withdrawal Form no later than 14 days after notifying the seller of the withdrawal. The buyer is deemed to have submitted the withdrawal statement on time if it is sent within the 14-day period.

The only cost borne by the buyer/consumer in the event of withdrawal from the contract is the cost of returning the goods, which, in the case of shipping, is charged according to the current price list of the delivery service. The burden of proof regarding the right of withdrawal lies with the consumer.

The buyer is obliged to cover any damage that occurs to the items or packaging. Products must be returned as a parcel shipment. The parcel must include a copy of the invoice and the Contract Withdrawal Form.

The buyer must return the items to the seller’s address no later than 14 days after the withdrawal notification has been sent. Goods are considered returned on time if they are dispatched before the expiration of the 14-day return period.

Pursuant to the Consumer Protection Act, the consumer does not have the right to withdraw from a contract when the subject of the contract is an item:

  • Manufactured according to the consumer’s instructions and adapted to their personal needs, and therefore not suitable for return due to its nature.
  • Products intended for outdoor use are considered custom-made products and fall under this category.

Withdrawal from the contract is also not possible if the seller determines that the returned goods are damaged or if the returned quantity does not match the original order.

Contract Withdrawal Form

In the event of withdrawal from the contract, the buyer will be refunded the full purchase price as soon as possible, and no later than 14 days after the seller receives the notice of withdrawal. The seller may withhold the refund until the returned goods are received. Refunds are made by transferring the amount to the buyer’s personal bank account, so the customer must provide their bank account number on the withdrawal form.

The withdrawal form can be found HERE.

If the customer refuses to accept a shipment for any reason, they are required to promptly notify ROLTIVO TRADE, Žiga Bauer s.p. by sending an email to info@ironstar-fit.com, specifying the reason for the refusal or non-acceptance of the package. Only in this case is the customer entitled to a refund of the order amount, minus the cost of delivery in both directions.

Failure to comply with this notification requirement releases ROLTIVO TRADE from any obligation to refund the payment for the order.

8. WARRANTY

The IRONSTAR brand warrants defects in materials, manufacturing, and functionality for 2 years from the date of purchase (in accordance with EU directives), unless otherwise stated for a specific product. The warranty is valid only for products purchased by the original owner and is non-transferable.

The warranty does not apply in cases of:

  • Careless or improper use of the product
  • Unsuitable use or handling of the product
  • Modifications or alterations of the product
  • Improper storage of the product
  • Natural wear and tear of colors and materials over time

Warranty against bending is not valid in cases of:

  • Unsuitable use or handling of the product
  • Modifications or alterations of the product
  • Improper storage of the product

CAUTION: Damage resulting from normal use is considered normal wear. No matter how carefully you use or maintain your IRONSTAR product, it will eventually show signs of aging and wear.

Warranty is not valid for:

  • Fading of color, which is common for these types of products
  • Peeling or exfoliation of the top layer of paint
  • Rust caused by abrasion, scratches, overuse, or on parts requiring replacement
  • All types of abrasions
  • Rust caused by outdoor use, improper storage, scratches, or dents resulting from impacts or use of inappropriate or aggressive cleaning agents
  • Rust inside steel bars or around the edges of laser-cut holes
  • General material wear from normal use

If a product covered by the warranty fails in its functionality due to a material or manufacturing defect, we will repair or replace it at our expense. Refunds, exchanges, and repairs are only possible for products that are original and unaltered. Other damages not covered by the warranty can be repaired at a reasonable cost, with the buyer responsible for shipping costs in both directions.

For products not manufactured by ROLTIVO TRADE under the IRONSTAR brand, the warranty provided by the original manufacturer applies. The IRONSTAR brand warrants defects in materials, manufacturing, and functionality for a specific period for each individual product, starting from the date of purchase. The warranty is valid for the original buyer only, as long as they are the owner of the product, and it is non-transferable.

Specific issues reported by customers are assessed individually and considered on a case-by-case basis, in accordance with the product instructions.

IRONSTAR (ROLTIVO TRADE, Žiga Bauer s.p.) is not responsible for any direct, incidental, or consequential damages arising from any cause, including damages resulting from violation of the warranty or product conditions, such as scratches on the product surface, injury to the buyer due to improper use, or loss or damage of personal property.

9. MATERIAL ERROR

The seller is responsible for any material defects of the products. A product has a material defect if:

  • It does not possess the characteristics necessary for its normal use;
  • It lacks characteristics necessary for its special use, of which the seller knew or should have known;
  • It does not have the characteristics or qualities that were confirmed, promised, or prescribed; or
  • The product does not match the sample, except when the sample was shown for informational purposes only.

The suitability of the products for normal use is assessed according to comparable standard products and any statements provided by the seller regarding product information. Responsibility for material defects is governed by the Code of Obligations.

A material defect must be reported no later than 2 months from the day the defect was discovered. The buyer must send a notification to the seller detailing the problem. The seller has the right to inspect the product, so the buyer must also return the product to the seller’s address. The seller is not responsible for material defects that occur more than 2 years after the product has been delivered. A defect is deemed to have existed at the time of delivery if it occurs within 6 months of delivery. The seller will respond to the buyer’s complaint or claim regarding a material defect within 8 days of receiving the notification and the product.

A consumer who has properly notified the seller of a material defect and whose claim has been approved has the right to require the seller to:

  • Rectify the defect;
  • Return a proportionate part of the purchase price paid;
  • Replace the product with a new, faultless product; or
  • Refund the full amount paid.

To assert a material defect, the buyer is obliged to notify the seller of the defect within the legally prescribed period and to allow the seller to inspect the item.

The form for claiming a material error can be found HERE.

The seller is not obliged to consider complaints or claims for material defects for products found to be damaged as a result of improper or inappropriate use or handling, beyond what is necessary to determine the nature, properties, and functionality of the goods.

If the buyer wishes to retrieve such a product after a rejected claim, the seller can either:

Ship the product to the buyer, with the buyer covering the associated delivery costs, or

allow the buyer to pick up the product at our designated pick-up point.

10. ACCESS TO INFORMATION

The provider will provide the consumer with the following information online or upon written request:

  • Information about the company (name, registered office, and registration number)
  • Contact details (email and phone number)
  • Essential characteristics of the products
  • The final price of products, including taxes, or the method of calculating the price if it cannot be determined in advance due to the nature of the goods
  • Payment and delivery terms of the product
  • Validity period of the offer
  • Terms and deadlines for withdrawal from the contract and any applicable costs of returning goods
  • Information on the appeals procedure
  • Contact details of the person responsible for consumer/customer inquiries
  • Information regarding liability for material defects

If the required information is not available on the website, assistance can be obtained by contacting us via email at info@ironstar-fit.com.

11. PERSONAL DATA PROTECTION

ROLTIVO TRADE undertakes to permanently protect all personal data of users and customers in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the Consumer Protection Act.

Detailed information on the processing of personal data can be found in our Privacy Policy. Users of the IRONSTAR website are aware that they are obliged to provide the company with accurate and truthful personal data and must notify the online store of any changes to their data. By accepting these terms and conditions, users confirm that the information provided is accurate and truthful.

All full-time and part-time employees of the company who have access to personal or other user data are aware of their duty to protect such data and are obliged to comply with these provisions regarding confidentiality and privacy. This duty of data protection remains in effect indefinitely, even after the termination of the employee’s relationship with the company.

12. SECURITY

We use multiple security and protection systems on our websites to provide adequate protection against loss, disclosure, unauthorized alteration, or misuse of data. All personal data is transferred using SSL technology, which encrypts the information to ensure secure transmission.

Access to collected personal data is restricted to authorized personnel (employees and contractual partners) who have a username and password. Please help us protect your personal information by keeping your username and password secure.

13. COMMUNICATION

The company may contact the user through means of distance communication, unless the user explicitly objects. Methods for unsubscribing from advertising messages will be clearly indicated in all marketing emails. The company will fully respect the user’s request not to receive advertising messages.

14. LEGAL NOTICE

The IRONSTAR online store and all data on it, including product images, graphics, and video elements, are protected by intellectual property rights and may not be reproduced or used without prior written permission from the company.

15. OUT-OF-COURT PROBLEM SOLVING

ROLTIVO TRADE, Žiga Bauer s.p. strives for the peaceful and amicable resolution of any disputes. For complaints, compliments, additional questions, or assistance, we are available via email at info@ironstar-fit.com or by phone at the number provided on the website’s homepage.

The seller makes every effort to resolve disputes amicably. If an amicable resolution is not possible, the court in Ljubljana shall have jurisdiction to resolve the dispute.

Company Information

Company name: ROLTIVO TRADE, Žiga Bauer s.p.
Registration number: 9558829000
Tax number: SI 61287164
Entry in register: 4.1.2024

Platform for Conflict Solving

Buyers and consumers have the option to resolve conflicts without involving the court. The platform for online dispute resolution is available here.

In accordance with the Out-of-Court Settlement of Consumer Disputes Act, ROLTIVO TRADE declares that it does not recognize any provider of out-of-court consumer dispute resolution as competent to resolve disputes initiated by consumers.