SHIPPING & DELIVERY
In the company IRONSTAR d.o.o. we strive for the fastest shipping time possible which is aproximately 1-20 bussines days after the confirmation of the order (except if its stated differently within the product's description). The stated delivery time is valid for the products with the status ''In stock.'' If the product has the status ''Not in stock'' or ''Pre-order'', the customer can get the information about the delivery time personally with writing an email to email@example.com or calling +386 31 650 654. Orders for products, which are not in stock, are possible if the customer agrees with the delivery time. We take the right to extend the delivery time due to unexpected delays in the delivery of the goods. IRONSTAR d.o.o. is under no circumstances responsible for damage caused by longer delivery times or non-delivery of items, that it does not have in stock in its own warehouse.
The buyer is obliged to pay shipping costs for the purchase of products, except when ordering products that have the note »FREE SHIPPING«, are subject to certain discounts or promotional codes for free delivery or the purchase is exempt from payment of shipping costs (whereby it is the buyer's duty to indicate the possibility of free shipping of the package when placing the order).
After placing the order, the customer receives an e-mail notification confirming the order, which contains a list of ordered products, the total price and address of the recipient.
Packages are broadcast by the company from Monday to Friday. Shipping is also carried out abroad and the calculation of shipping costs is available at checkout, before completing the purchase. For additional information and calculation of shipping costs for larger orders, contact us via email firstname.lastname@example.org and our team will prepare an individual offer for your request.
Shipping costs are calculated according to the price list of the selected delivery service and are based on the total weight of the order.
For purchases over 1.295,00€, delivery across Slovenia is free (orders are exempt from shipping costs, with the company reserving the right to exemptions).
For purchases over 1.450,00€, delivery across Croatia is free (orders are exempt from shipping costs, with the company reserving the right to exemptions).
For purchases over 1.995,00€, delivery to the following countries is free (orders are exempt from shipping costs, with the company reserving the right to exemptions): Austria, Czech Republic, Germany, Hungary, Italy, Slovakia, Belgium, The Netherlands, Poland, France.
For purchases over 1.990,00€, delivery to the following countries is free (orders are exempt from shipping costs, with the company reserving the right to exemptions): Spain.
Other countries are not specified. Free shipping offer is valid for online purchases only. If you'd like to receive an estimate for shipping to other countries, reach out to us by sending us a message at email@example.com.
Please note that orders from and deliveries to Switzerland may result in additional costs related to customs import duties and other fees. IRONSTAR d.o.o. is not liable for these charges, they are a customer's responsibility. As the prices on our website include VAT, customers from outside the European Union (i.e. Switzerland or other) or legal entities should therefore reach out to our team to receive an individual quote, which will exclude VAT. For more information on this subject, reach out to our team at firstname.lastname@example.org.
Shipping and delivery is carried out in cooperation with DPD, Post of Slovenia, Intereuropa, TNT/Fedex Express, Gebrüder Weiss, DB Schenker and our internal delivery, where in addition to delivery it is possible to order the installation of equipment – for the installation offer, contact us at email@example.com (currently available for Slovenia; contact us for more information on this behalf for other countries). The company IRONSTAR d.o.o. reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently. In no case shall the company IRONSTAR d.o.o. be liable for any damage or damage to the product that may occur during delivery of the products with the delivery service. In such case, the buyer asserts a claim for damages directly to the delivery service.
It is also possible to pick up the products in person, if the customer chooses this option at the end of the purchasing process. Acceptance of products is in the warehouse of the company IRONSTAR d.o.o., Vrhnika, Slovenia. All information regarding personal collection can be found at the email address firstname.lastname@example.org or at the telephone number +386 31 650 654. When the ordered goods are ready for collection, the buyer will be notified by email and/or by phone call to the number he provided when placing the order. In case of a personal collection, the buyer is obliged to pay in advance, as payment at the collection point is not possible, and at the same time a confirmation of payment (proof of payment) must be submitted in the case of personal collection.
WARNING: the delivery services we work with do not have lifting ramps available in all delivery vehicles to help you unload your order. You may need to manually unload the pallete of the entire order from the transport vehicle. If you do not do this and reject the goods, you are not entitled to a refund of the full cost of the purchase, but only a refund for the purchased equipment. You will have to pay the cost of the delivery service in both directions. In case of prior agreement and additional payment, we can provide a transport vehicle with a ramp and assistance in unloading the equipment – in this case, contact us in advance via email@example.com.