RETURN & REFUND POLICY

The customer has the right—under distance and off-premises contracts—to withdraw from the contract within 14 days without providing any reason, in accordance with the Consumer Protection Act. Withdrawal from the contract or order is considered submitted upon sending a completed Contract Withdrawal Form within 14 days of receiving the shipment to info@ironstar-fit.com. This right of withdrawal applies only to consumers and does not apply to legal entities, in accordance with the Consumer Protection Act.

The buyer withdrawing from the contract must return the product along with the Contract Withdrawal Form no later than 14 days after notifying the seller of the withdrawal. The buyer is deemed to have submitted the withdrawal statement on time if it is sent within the 14-day period.

The only cost borne by the buyer/consumer in the event of withdrawal from the contract is the cost of returning the goods, which, in the case of shipping, is charged according to the current price list of the delivery service. The burden of proof regarding the right of withdrawal lies with the consumer.

The buyer is obliged to cover any damage that occurs to the items or packaging. Products must be returned as a parcel shipment. The parcel must include a copy of the invoice and the Contract Withdrawal Form.

The buyer must return the items to the seller’s address no later than 14 days after the withdrawal notification has been sent. Goods are considered returned on time if they are dispatched before the expiration of the 14-day return period.

Pursuant to the Consumer Protection Act, the consumer does not have the right to withdraw from a contract when the subject of the contract is an item:

• Manufactured according to the consumer’s instructions and adapted to their personal needs, and therefore not suitable for return due to its nature.
• Products intended for outdoor use are considered custom-made products and fall under this category.

Withdrawal from the contract is also not possible if the seller determines that the returned goods are damaged or if the returned quantity does not match the original order.

Contract Withdrawal Form

In the event of withdrawal from the contract, the buyer will be refunded the full purchase price as soon as possible, and no later than 14 days after the seller receives the notice of withdrawal. The seller may withhold the refund until the returned goods are received. Refunds are made by transferring the amount to the buyer’s personal bank account, so the customer must provide their bank account number on the withdrawal form.

The withdrawal form can be found HERE.

If the customer refuses to accept a shipment for any reason, they are required to promptly notify ROLTIVO TRADE, Žiga Bauer s.p. by sending an email to info@ironstar-fit.com, specifying the reason for the refusal or non-acceptance of the package. Only in this case is the customer entitled to a refund of the order amount, minus the cost of delivery in both directions.

Failure to comply with this notification requirement releases ROLTIVO TRADE from any obligation to refund the payment for the order.