RETURN & REFUND POLICY
The customer has the right – in case of distance and off-premises contracts – to withdraw from the contract within 14 days without having to state the reasons for withdraw, in accordance with the Consumer Protection Act. Withdrawal from the contract or order is considered the submission of a completed FORM OF CONTRACT WITHDRAWAL within 14 days of receipt of the shipment to the email address firstname.lastname@example.org. The possibility of withdrawal applies only to consumers and does not apply to legal entities in accordance with the Consumer Protection Act.
The buyer which is resigning from the contract needs to return the product with the form of contract withdrawal, at the latest 14 days after notification of withdrawal from the contract. The buyer is considered to have submitted the withdrawal statement in a timely manner if he sends it within the time limit set for withdrawal from the contract. The only cost on behalf of the buyer / consumer in the event of withdrawal from the contract is the cost of returning the goods, which in the case of shipping is charged according to the valid price list of the delivery service. The burden of proof regarding the right of withdrawal referred to in this part of the Terms od use shall be carried out by the consumer.
The buyer is obliged to pay for any damage that has occured on the items or the packaging. The products are returned as a parcel shipment. The parcel needs to include a copy of the invoice and the contract withdrawal form.
The buyer needs to return the items to the address of the seller at the latest 14 days after the withdrawal notification was sent. Goods are considered to be returned on time if they are sent before the expiry of the 14-day return period.
Pursuant to the Consumer Protection Act, the consumer has no right to withdraw from the contract in which the subject of the cintract is an item that was manufactured according to the consumer's instructions and adapted to his personal needs and is not suitable for return due to its nature. Products for outdoor use are considered "custom-made products" and thus fall under the category of products that were manufactured to customers specifications.
Withdrawal from the contract is also not possible in the following cases when the seller finds that the returned goods are damaged or that the returned quantity does not match.
Contract withdrawal form
In the event of withdrawal from the contract, the buyer will be refunded the full purchase price as soon as possible or no later than 14 days after receipt of notice of withdrawal from the contract. Refund of payments received may be withheld by the seller until receipt of the returned goods. The refund is made by transferring the amount to your bank account (personal account), so the customer must also enter the personal account number on the withdrawal form.
The withdrawal form can be found HERE.
If the customer refuses to accept a shipment for any reason, he/she is required to promptly notify IRONSTAR d.o.o. by sending an email to email@example.com specifying the reason for the rejection or non-acceptance of the package. Only in this case, is the customer entitled to a refund of the order amount, less the cost of delivery in both directions. Failure to comply with this notification requirement releases IRONSTAR d.o.o. from any obligation to return the payment for the order.