FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

How long does shipping take?
Standard delivery takes 3-5 business days within Slovenia and 5-10 business days for EU countries. Express shipping options are available at checkout.

Do you ship internationally?
Yes, we ship to most EU countries. Shipping costs and delivery times vary by location.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package directly through the carrier's website.

What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available for orders over a certain amount.

Returns & Exchanges

How do I return my order?
We want you to be completely satisfied with your purchase. If an item isn't the right fit, we accept returns within 30 days of delivery for a refund or exchange.

Return requirements:
- Items must be unused and in original, resalable condition
- All original packaging, tags, and accessories must be included
- Products must not show signs of use or damage

Return process:
1. Contact us at info@ironstar-fit.com with your order number and the items you'd like to return
2. Our team will provide you with return instructions and the return address
3. Securely repackage the item(s) with all original materials
4. Ship the package back to the address provided

Please note that return shipping costs are the responsibility of the customer unless the item is defective or we shipped the wrong product.

How do I exchange an item?
Please contact our team at info@ironstar-fit.com with your order number and the item you'd like to exchange. We'll guide you through the process.

Order Issues

Missing items from your order?
We're sorry to hear something's missing from your delivery. Please reach out to us via live chat or email us at info@ironstar-fit.com with your name and order number. Our team will quickly arrange a replacement and make things right. You can expect a response within 24 hours.

Note: Some orders ship in multiple packages – check your tracking information for additional tracking numbers before reaching out.

My order arrived damaged. What should I do?
Contact us immediately at info@ironstar-fit.com with photos of the damage and your order number. We'll arrange a replacement or refund right away.

Can I modify or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible at info@ironstar-fit.com or via live chat. Orders are typically processed within 24-48 hours. If your order has already been dispatched from our warehouse, we won't be able to cancel it, but you can arrange a return once it arrives.

Payment & Pricing

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other local payment methods depending on your region.

Is it safe to use my credit card on your site?
Absolutely. All transactions are encrypted and processed through Shopify's secure payment gateway.

Do you offer financing or payment plans?
Payment plan options may be available at checkout depending on your location and order total.

Products & Equipment

Do you offer warranties on your equipment?
Yes, most of our equipment comes with manufacturer warranties. Specific warranty details are listed on each product page.

Can I get help choosing the right equipment?
Of course! Contact us via live chat or email at info@ironstar-fit.com and our team will help you find the perfect gear for your training goals.

Do you offer installation services?
Installation services vary by product and location. Please contact us for specific installation inquiries.

Account & Orders

How do I create an account?
You can create an account during checkout or by clicking 'Account' in the top menu. Having an account makes reordering and tracking orders easier.

I forgot my password. How do I reset it?
Click 'Account' and then 'Forgot password' to receive a password reset link via email.